๐ง 1. Order & Payment
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, and other major credit/debit cards.
Q: Can I cancel or change my order after placing it?
A: Orders are processed quickly, so please contact us within 12 hours for changes or cancellations.
๐ฆ 2. Shipping & Delivery
Q: How long does shipping take?
A: Orders are processed in 1โ3 business days. Delivery usually takes 7โ14 business days within the US.
Q: Do you ship internationally?
A: Currently, we only ship within the United States. (hoแบทc ghi quแปc gia bแบกn ship tแปi)
Q: How can I track my order?
A: Once shipped, youโll receive an email with a tracking number.
๐๏ธ 3. Products & Availability
Q: Are your products ready to ship or pre-order?
A: All listed products are in stock unless marked otherwise.
Q: What if a product is out of stock?
A: You can sign up for restock notifications on the product page.
๐ธ 4. Refunds & Returns
Q: What is your return policy?
A: We accept returns within 30 days if the item is unused and in original condition. See our Return Policy for full details.
Q: Do I have to pay for return shipping?
A: Yes, unless the item is defective or incorrect.
โ ๏ธ 5. Issues with Orders
Q: I received a damaged or wrong item. What should I do?
A: Contact us at [email protected] with your order number and photos of the item.
Q: My tracking shows delivered but I didnโt get the package.
A: Please check with neighbors or your local post office. If unresolved, contact us.
๐ 6. Product Support
Q: Do you provide technical support for your RC cars?
A: Yes! For troubleshooting or setup questions, email us at [email protected].
๐ 7. Promotions & Gift Cards
Q: Can I use multiple discount codes?
A: Only one discount code can be applied per order.
Q: Do you sell gift cards?
A: Yes, digital gift cards are available in our store.
๐จ 8. Contact & Support
Q: How can I contact customer service?
A: Email us at [email protected] or message us via Messenger.